Politique d’expédition

Welcome, Keeper of Light. Below you’ll find all details about how your relics, apparel, and books travel from our Vault to your doorstep.

🚚 Processing Time

Most orders are crafted and prepared within:

  • 2–5 business days for apparel, accessories, mugs, journals, and décor

  • 1–2 business days for digital items

During holidays or special drops (like the Winter Relics Collection), processing times may be slightly longer.

🌍 Shipping Times

Shipping speed depends on your location and the production partner fulfilling your item (primarily Printify partners).

Estimated delivery times:

  • United States: 3–7 business days

  • Canada: 7–12 business days

  • United Kingdom & EU: 5–12 business days

  • Australia & New Zealand: 7–14 business days

  • Rest of World: 10–20 business days

Note: Books sold through Amazon will ship separately following Amazon’s delivery timelines.

✨ Multiple Shipments

If your order contains multiple items, they may arrive in separate packages.
Different relics, keys, or apparel pieces may be fulfilled by different production partners.

You will receive tracking updates for each shipment.

🔍 Order Tracking

Once your order is fulfilled, you will receive a tracking link.
Tracking information may take 24–48 hours to update after the carrier scans the package.

If your tracking number does not update within 5 days, please contact us at:
📧 rashel.n@aurorapathmedia.co.uk

🌐 Customs & Duties (International Orders)

International customers may be responsible for customs fees, taxes, or import duties depending on their country’s regulations.

Aurora Path Media is not responsible for these charges.

🧭 Lost, Missing, or Delayed Packages

If your package is delayed or marked as delivered but not received:

  1. Check with neighbors and local carriers

  2. Wait 48 hours (sometimes carriers mark items early)

  3. Contact us with your order number so we can assist

We will help you locate or replace the item whenever possible.

💥 Damaged or Incorrect Items

If your relic arrives damaged or incorrect, contact us within 7 days of delivery with:

  • Order number

  • Photo of the item

  • Brief description of the issue

We will resolve the issue promptly.

🔄 Returns & Exchanges

Because each item is made to order, we do not accept returns or exchanges unless:

  • The item arrives damaged

  • The item is defective

  • The wrong item was shipped

You can review our full Return Policy on the Returns page.

Aurora Path Media — Where Stories Become Relics.